FAQ

What a pity that you want to return ChouChou!

You can purchase a return label at your own expense via this DHL link .

As soon as you do not meet the following requirements, we can apply a depreciation:

-The product must be undamaged.

-The product must be in the original foil and unopened.

Time for returns:

i. return within 14 days of receipt without prior notification, or

ii. notify you of the withdrawal within 14 days of receipt (notification of withdrawal via email: info@chouchou.wine) and then return it within 14 days of notification.

We will refund the entire purchase amount as soon as possible, but no later than within 14 days, after receipt of the cancellation notice. However, we will wait until we have received the return before refunding the amount. If this is not done within 14 days, proof of return to the return address below is sufficient.

If the return has arrived at our warehouse, you will be notified and we will refund your purchase price within 14 days after we have taken note of the cancellation notice.

The return address for returning the product is:

QLS Fulfillment

Attn: ChouChou Wine

Kerkeplaat 11

3313 LC Dordrecht

All our orders are packed with great care. Our rosé is a fragile item and is therefore sent with strong packaging material. If something breaks during transport, we find that very annoying. Our apologies. Please send us a good photo of the damage to: info@chouchou.wine , so that we can look for a solution together with you and our shipping partner.

The steps below indicate how you can order ChouChou rosé:

1. Go to www.chouchou.wine and select the number of bottles you want to order.

2. You can order the rosé on our website by adding it to the shopping cart.

3. The shopping cart can be found at the top right of the screen. In the shopping cart you will find a summary of the products you have selected.

4. You accept our terms and conditions and confirm that you are 18 years older. You continue with the ordering process. You can complete your order.

5. You will then be asked to enter your shipping details. This information is necessary to send your package.

6. Do you have a discount code? Then fill it in at the bottom left of the heading of the same name.

7. You will be redirected to the payment process. Your shipping costs are calculated and the total amount of your order can be found at the bottom of the page. You have a number of options to pay for your order: Apple Pay, PayPal, IDeal, Google Pay and Credit card (Visa and Maestro). When you choose the credit card payment method, it will only be charged after delivery of the products. You will be redirected to the website of your payment company to make the payment.

8. As soon as the payment has been approved, you will immediately receive an email confirmation of your order. We will get started to ship your order.

We work with various payment options: Apple Pay, PayPal, CreditCard, IDeal, ShopPay and Google Pay. If you choose CreditCard, you can pay with VISA, American Express, Union Pay, Mastercard and Maestro. This will only be charged after delivery of the products.

As soon as your order has been successfully completed, you will receive an order confirmation by email at the email address you provided. When your package has left our fulfillment center, you will receive a second email with the track and trace link. With this link you can track your package until delivery.

Once your order has been placed, you can change your address immediately after placing your order by sending an email to: info@chouchou.wine

We work with an automated system. After your order has been processed, we can no longer change the address. Therefore, always keep in mind that there is a chance that we will no longer be able to change the address.

If you entered an address when ordering in which the zip code, house number or street name does not match, your order cannot be processed. You will receive an email from DHL in which you can change the address. As soon as we have received the correct address details, your order can be processed.

Yes, all prices stated in our webshop include VAT and therefore consumer prices.

Orders on www.chouchou.wine go per 3 or per 6 bottles. If you order on working days before 22:30, it will be shipped the same day.

You will be kept informed of your order and shipment via e-mail. You will receive an email via MyParcel/DHL with the track and trace link of your order. Keep an eye on this, then you will be informed when your order will be delivered. If DHL is unable to deliver your package, the package will be delivered to the nearest DHL ParcelShop. You will be informed of this via the track and trace link. You must collect the package from the DHL ParcelShop within 7 days, otherwise the package will be automatically returned to us. You will then have to place the order again via our website.

We aim to ship all orders placed before 10:30 PM on working days the same day if they are in stock. Orders placed on the weekend before 21:00 will be shipped on Monday. Your order can be followed via a Track & Trace code from DHL. Make sure you can show proof of ID to the delivery person.

We think it is very important to contribute to a better world. That is why Smit&Co is a partner of DHL's GoGreen compensation program where we compensate the Co2 we emit when delivering the packages. This way we can together ensure that the parcels are sent 100% climate neutral.

The shipping costs for sending the bottles of ChouChou are calculated during the checkout process.

Orders can be delivered to addresses in the Netherlands and Belgium.
The shipping costs for a delivery in the Netherlands are € 5.95 – From 6 bottles (€ 90) the shipping costs are waived.
The shipping costs for a delivery in Belgium are €12.45 – From 6 bottles (€90) the shipping costs are waived.

Shipping costs include handling, packaging and postage. We recommend placing all desired items in one order. We cannot combine two separate orders placed, so shipping costs will be charged for each order.

If you would like to contact us with a question about a product or an order, you can do so via the contact form on the website or send an email to info@chouchou.wine. We aim to answer your email within 48 hours.

If you have a question about the whereabouts of your package, it is best to contact DHL customer service .

Smit&Co BV
Oud Bussummerweg 21
1272 PT Huizen

Phone number: +31625204556

Accessibility: Monday to Friday from 9:30 AM to 5:30 PM

Email address: info@chouchou.wine

Chamber of Commerce number: 81542089

VAT number: NL862131807B01

All requests for Bas Smit and Nicolette van Dam go through Leontine Mourits from Gamechangers. You can reach her by sending an email to leontine@gamechangers.nl .

Do you have a catering company or a wine trade? Mail us to businesss@chouchou.wine or call us at 06-25204556 and we will contact you as soon as possible.

If you have a complaint about our products or our service, you can contact us via the contact form or via info@chouchou.wine . You will receive a substantive response from us within 48 hours of receipt of your complaint. If you are not satisfied with the handling of your complaint, you can also submit it to the Thuiswinkel Disputes Committee ( www.sgc.nl ) or to this Disputes Committee via the European ODR Platform ( https://ec.europa.eu/consumers/ odr/ ).

The legal warranty applies to all items you purchase from us. Legal warranty means that a product is or must do what the consumer can reasonably expect from it. Some products also have a manufacturer's warranty. This guarantee does not affect the legal guarantee.

The discount code SUNNY15 can be used once and is valid until Wednesday September 13, 2023.

Subscribe here to the ChouChou newsletter and stay informed about our rosé and products! You will receive a digital newsletter every other week during the summer.

The reviews you read on our website come from real customers and can therefore be completed by anyone who has placed an order via our website.

Reviews can only be posted by customers who have placed an order via our webshop.

With the right of freedom of expression, anyone can post an honest review.

No.

Straight away.

If it contains inappropriate content.

View the reviews on the ChouChou rosé product page .