Privacy Policy

Ensuring the privacy of visitors to ChouChouwine.nl – part of Smit&Co – is an important task for us. That is why we describe in our privacy policy what information we collect and how we use this information.

By using the information and services on Smit&Co, you agree to our privacy policy and the conditions we have included in it.

ChouChou.wine can process personal data for the following purposes:

Formation and implementation of the concluded agreement(s), such as the handling of purchases in the webshop with regard to our products and services: log-in name and password (to create an account), name, postal address, email address and telephone number ( to handle the purchase and in case we need to communicate with you about it), date of birth (because we are obliged to check your age before you visit our Websites and Apps), payment information, customer number;

Service purposes, such as contacting you and answering questions you have asked via Contact or our customer service: name, email address, telephone number and the question or complaint you have;

Marketing purposes, such as:

– promotional purposes: this includes, among other things, conducting competitions and promotional campaigns, sending newsletters, showing offers and information, sending user information, service messages or other electronic messages on Websites and Apps and beyond via advertising networks and social media channels, such as Snapchat, Facebook , Instagram, Twitter and LinkedIn; and

– profiling purposes: this includes sharing and combining personal data within Smit&Co to develop a profile, so that we can better tailor the content of our Websites and Apps, information, advertisements, products and services to your interests and behaviour: (i) personal data such as name, gender, e-mail address, telephone number and date of birth, (ii) interaction data, such as IP address, surfing and clicking behavior on the Websites and Apps, location data and cookies.

For aggregated analytical and operational purposes and for marketing purposes, such as direct marketing, creating consumer target groups or look-a-like target groups and expanding existing customer profiles, personal data may be shared between entities belonging to Smit&Co BV. Personal data will only be shared if permitted by law. This means that we ask for permission in advance if there is a legal basis for doing so (for example, when we share 'direct marketing' data). When we are allowed to rely on our legitimate interest, we will. This is the case when we create aggregated marketing insights or segments.

To follow up on legal obligations such as tax obligations and age verification. In some cases it is necessary to pass on your data to other organisations, such as the Tax and Customs Administration.

For development and analysis purposes, i.e. to further develop and improve our Websites and Apps, for statistical analysis and market research, such as anonymously measuring the response to our competitions and promotional campaigns and sending anonymous surveys.

Smit&Co only provides personal data to third parties when this is permitted and done with due care. Personal data will only be provided to third parties if you have given permission for this yourself or if this is permitted under the General Data Protection Regulation or other applicable privacy legislation. Smit&Co provides personal data, for example, to the police, judicial authorities or anti-fraud organizations when this is necessary to comply with a legal obligation or legitimate interest of Smit&Co.

In addition, data is provided to parties that help Smit&Co perform services for you, deliver products to you or maintain our Websites and Apps, such as:
– Smit&Co due to shared IT systems;
– (IT) service providers;
– payment service providers;
– independent bailiffs, lawyers or other service providers for the purpose of collecting overdue payments;
– enforcement authorities such as the police, judicial authorities or anti-fraud organisations;

These parties may be located in the Netherlands, other countries in the European Economic Area or elsewhere in the world. Where personal data is stored by us outside the EEA, we will ensure an appropriate level of protection for the data transferred. We require service providers and other service providers to take appropriate measures to protect the confidentiality and security of personal data.

When such international data transfer takes place from an EEA country to a recipient in a country with a different data protection regime, we ensure that this international data transfer does not negatively affect the level of protection of the personal data by taking additional appropriate measures.

If you would like to receive more information or have questions about the privacy policy of Smit&Co and specifically smitenco.nl, you can contact us by e-mail. Our email address is privacy@smitenco.nl.

Smit&Co uses various techniques to keep track of who visits the website, how this visitor behaves on the website and which pages are visited. This is common practice for websites, as it provides information that contributes to the quality of the user experience. The information that we register via cookies includes IP addresses, the type of browser and the pages visited.

We also monitor where visitors first visit the website and from which page they leave. We keep this information anonymous and is not linked to other personal information.

Chouchou.wine places cookies with visitors. A cookie is a small text file that is placed or read in your peripheral equipment during your visit to a Website or App, for example in the browser of your computer, tablet or smartphone. Data, sometimes personal data, is stored or consulted via this text file. We do this to collect information about the pages that users visit on our website, to keep track of how often visitors return and to see which pages are doing well on the website. We also keep track of what information the browser shares.

You can choose to disable cookies. You do this by using the options of your browser. You can find more information about these options on the website of your browser provider. You can also ask us to delete all your private data, please contact us via our contact form.

It is possible that third parties, such as Google, advertise on our website or that we use another service. In some cases, these third parties place cookies for this purpose. These cookies cannot be influenced by chouchou.wine.

The Websites and Apps are not intended for use by persons under the age of 18. We do not knowingly collect personal information from anyone under the age of 18. We believe it is important to provide extra protection for children who are active online. We encourage parents and educators to spend time online together. In this way you can see how your children behave online, what they do exactly online and you can help in steering their behavior.